To err is human; to forgive, divine. Studies have suggested that improving communication with patients can reduce future malpractice litigation. Some have noted that doctors are more likely to be sued, whether or not their cases have merit, because of patients’ perception of communication barriers. For example, some patients who sue have reported feeling rushed by their doctors, did not feel tests were adequately explained, failed to receive apologies after mistakes, and the like. Some experts even argue that improving communication with patients is a far more effective strategy than practicing defensive medicine or relying on tort reform.
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