(HealthDay News) — Racial/ethnic concordance between patients and their physicians is associated with higher patient satisfaction scores, according to a study published online in JAMA Network Open.

Junko Takeshita, MD, PhD, from the University of Pennsylvania in Philadelphia, and colleagues evaluated patient- and physician-related determinants of the patient experience using data from Press Ganey surveys returned for outpatient visits within the University of Pennsylvania Health System between 2014 and 2017.

The researchers evaluated 117,589 surveys (92,238 unique patients [mean age, 57.7 years; 40.1% men; 81.6% White] and 747 unique physicians [mean age, 45.5 years; 63.2% men; 71.4% White]). Compared with racially/ethnically concordant patient-physician dyads, racial/ethnic discordance was associated with a lower likelihood of physicians receiving the maximum score (adjusted odds ratio [aOR], 0.88; 95% confidence interval [CI], 0.82 to 0.94; P <.001). Lower patient experience ratings were associated with Black (aOR, 0.73; 95% CI, 0.68 to 0.78; P <.001) and Asian (aOR, 0.55; 95% CI, 0.50 to 0.60; P <.001) patient race. There was no association between patient-physician gender concordance and Press Ganey scores (aOR, 1.00; 95% CI, 0.96 to 1.04; P =.90).

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“Our data highlights why it’s more important than ever to have a diverse physician workforce who looks like all the different types of patients we take care of, including different genders and different races,” a coauthor said in a statement.

One author disclosed financial ties to the pharmaceutical industry.


Takeshita J, Wang S, Loren AW, et al. Association of Racial/Ethnic and Gender Concordance Between Patients and Physicians With Patient Experience Ratings. JAMA Netw Open. 2020;3(11):e2024583.

Schoenthaler A, Ravenell J. Understanding the Patient Experience Through the Lenses of Racial/Ethnic and Gender Patient-Physician Concordance. JAMA Netw Open. 2020;3(11):e2025349. doi:10.1001/jamanetworkopen.2020.25349